Payments, Returns, & Refunds

 

Prices, Payment, and GST

All prices displayed on our website are in Australian dollars and include GST. All payments are processed in Australian dollars. We accept payment by various methods, including debit/credit card (Visa and MasterCard).

AfterPay is currently only available in-store.

Your Order

Once you have placed your order and the payment has been processed, you shall receive a confirmation email. This does not guarantee that your product is available. In the unlikely event that your product is not available we shall contact you within 3 business days to offer you either a:

  • E-Store credit

  • Alternative replacement

  • Full refund


If your order has an unacceptably high shipping cost, we shall contact you immediately to discuss further shipping fees or to cancel the order prior to delivery.
 

Unique Blooms Australia has the right to refuse any order or cancel any order that is placed.

Faults and Warranty Claims 

Unique Blooms Australia takes great care to ensure that all products upon delivery shall be in perfect working order. A member of staff carries out a checklist to ensure their are no faults. This paperwork will be attached to the product and signed and dated and will have a correspondence number in relation to that product. Please confirm this number if product arrives faulty.

If a product arrives faulty, please take photos of the fault, clearly marking the problem. You must contact us within 3 business days of receiving your product.

Upon us receiving this information we will work with you to resolve the problem. This may include:

  • Repair the product

  • Replace the product

  • Offer an e-Voucher or refund

  • Suggest an alternate product

Damaged Goods upon Delivery

Damaged goods via a courier service is a situation we cannot control.

 

If your product arrives and the packaging is significantly damaged causing possible damage to the product, refuse to accept the product. Take photos immediately showing the damage and contact us immediately. We shall contact our courier partner to discuss this issue.

 

If a product arrives faulty, please take photos of the fault, clearly marking the problem. You must contact us within 3 business days of receiving your product.

 

Upon us receiving this information we will work with you to resolve the problem. This may include :

  • Repair the product

  • Replace the product

  • Offer an e-Voucher or refund

  • Suggest an alternate product

  • Arrange for the product to be returned to us

If we require you to return the product to us, we will pay the cost of the return.

Wrong Item Delivered

In vary rare cases, we may accidentally deliver the wrong item to you. If we have sent you the wrong item please contact us within 3 business days to discuss a replacement. We shall work with you to get the correct item to you and arrange for the original product to be returned. The delivery costs will be met by us.

Return Policy

When you shop at Unique Blooms Australia, we aim to please and we hope you are delighted with your purchase every time. Please choose your products carefully as exchanges or refunds are not given unless goods are faulty.

Privacy Policy

 

 

1. We respect your privacy
 

1.1. Unique Blooms Australia respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
 

1.2. "Personal information" is information we hold which is identifiable as being about you.


2. Collection of personal information

 

2.1. Unique Blooms Australia will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
 

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
 

2.3. Additionally, we may also collect any other information you provide while interacting with us.


3. How we collect your personal information


3.1. Unique Blooms Australia collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
 

4. Use of your personal information
 

4.1. Unique Blooms Australia may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
 

4.2. Unique Blooms Australia may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
 

5. Disclosure of your personal information
 

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
 

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
 

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Unique Blooms Australia, www.uniqueblooms.com.au, its customers or third parties.
 

5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to USA and Europe.
 

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
 

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
 

6. Security of your personal information
 

6.1. Unique Blooms Australia is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
 

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
 

7. Access to your personal information
 

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or 29th July 2019 misleading, please email us at uniquebloomsau@outlook.com.
 

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
 

8. Complaints about privacy
 

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 17 Ranella Street, Jindalee, Western Australia, 6036. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
 

9. Changes to Privacy Policy
 

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
 

10. Website
 

10.1. When you visit our website
When you come to our website (www.uniqueblooms.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

 

10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

 

10.3. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Unique Blooms Australia is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

29th July 2019

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